At Mishrambu, we strive to ensure customer satisfaction with every purchase. Due to the consumable nature of our products, our refund and cancellation policy is designed to maintain quality, hygiene, and fairness.

1. Returns Policy

We do not accept returns on any products once they are delivered, except in the following cases:

The item received is damaged in transit

The item delivered is incorrect or missing

To be eligible for resolution, the following conditions must be met:

You must notify us within 48 hours of receiving the order.

You must provide clear photos/videos of the damaged, defective, or incorrect product, along with your order number.

We will assess your claim and may offer a replacement, credit note, or full refund at our discretion.

2. Refund Policy

Refunds will be processed in the following scenarios:

An order was cancelled by us due to unavailability or logistical issues.

You received a product that was damaged or incorrectly shipped, and your claim was approved.

Once approved, refunds will be issued to your original method of payment. Please allow 7–10 business days for the amount to reflect in your account, depending on your bank or payment provider.

Note: Refunds are not applicable for:

Change of taste preference

Minor colour/texture variations

Delay in delivery due to external logistics constraints

3. Cancellation Policy

a. Customer-Initiated Cancellations:

Orders can only be cancelled if they have not been packed or shipped.

To request a cancellation, please email us immediately at support@mishrambu.in with your order number.

If your cancellation request is received in time, we will process a full refund to the original payment method.

b. Mishrambu-Initiated Cancellations:

In rare cases, we may cancel an order due to unavailability, payment issues, or logistical constraints. In such cases, you will be notified promptly, and a full refund will be processed.

4. Contact for Support

For all refund, return, or cancellation requests, please contact:

Mishrambu Support Team

📧 Email: support@mishrambu.in

🌐 Website: www.mishrambu.in